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Surveillance Agent

The incumbent in this position is responsible for providing superior service to both the internal and external customer.
The incumbent is also responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, keno, cashiers and soft and hard count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.
GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.
)1.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
2.
Observes and reports any and all gaming violations and/or thefts of Pinnacle Entertainment, Inc.
's property.
3.
Operates monitor room equipment, including basic computer functions;4.
Maintains video surveillance of the entire casino, i.
e.
, table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
5.
Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
6.
Participates in court actions relating to gaming violations.
7.
Learns and uses various card count systems.
8.
Learns all games in use at Pinnacle Entertainment, Inc.
and all procedures and cheating indicators of such games.
Surveillance Operator 9.
Per State Gaming Regulation #6, maintains paper video logs and maintains logs per department and company procedures.
Writes proper report as needed.
10.
Read and understands Regulation 6 and 6A rules and laws.
11.
Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.
Job Requirements:
JOB QUALIFICATIONSKnowledge of different table games.
Effective mathematics and communication skills.


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