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Banquet Server-On-Call

The incumbent in this position is responsible for providing superior service to both the internal and external customer.
The incumbent is also responsible for table setup, beverage preparation, food service, and cleaning of tables for convention functions.
JOB DUTIES AND RESPONSIBILITIES (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.
)1.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
2.
Sets tables and prepares beverages and proper condiments (butter, sour cream, dressing, etc.
).
3.
Keeps banquet areas clean and organized.
4.
Works in cooperation with other service personnel to provide a high quality of service.
5.
Anticipates and provides for guests' needs throughout entire function; ensures guest satisfaction; responds quickly and efficiently to guest complaints.
6.
Maintains a well-groomed, neat and clean appearance, carrying out duties with attention to sanitation safety.
Job Requirements:
Experience carrying large trays with ten covers.
Knowledge of wine service.
Knowledge of table service procedures and table etiquette.
Excellent customer service skills.
These skills and abilities are typically acquired through two years' experience in food service.


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