The incumbent in this position is responsible for providing superior service to both the internal and external customer.
The incumbent is also responsible for providing prompt,accurate, and courteous dealing service to players in accordance with standard procedures and for maintaining the integrity of the game, as well as for explaining aspects of Blackjack, Craps, Poker, Roulette, Baccarat, and Pai-Gow Poker and various carnival games to players unfamiliar with the games.
GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all- inclusive for specific positions.
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing any table game while adhering to established standard policies and procedures.
As called upon, explains aspects of various games, such as Blackjack, Craps, Poker, Roulette, Baccarat, Pai-Gow Poker, and various carnival games to gaming patrons.
Processes all cash and maintains proper handling and accounting for assigned property items.
Maintains familiarity with other gaming and entertainment/service activities for Pinnacle Entertainment, Inc.
's patrons, in order to provide information and correct answers to questions.
Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.
Job Requirements:
JOB QUALIFICATIONS Demonstrated proficiency in dealing blackjack or any of the required games, acquired through training or experience.
Must be able to perform basic mathematical functions.

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