Cage Shift Manager

Company Name:
Pinnacle Entertainment
Job Title: Cage Shift Manager
City: Harvey
State: LA
Work Schedule: Varies
Job Type: Full Time
Average Hours per Week: Varies
Category: Casino Cage
Job Description:
The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is responsible for developing, implementing and monitoring credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

1. Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.

Hires, trains, motivates, evaluates and manages staffs in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.

Establishes and maintains departmental objectives, standards, guidelines and budget to ensure proper management of department functions.

Monitors and evaluates the activities and operations of credit and collections to ensure achievement of financial, policy and regulatory objectives.

Monitors and evaluates overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through credit and collections.

Approves permanent check-cashing limits of Pinnacle Entertainment, Inc.'s customers within designated limits and according to criteria in order to allow qualified customers to have convenient access to funds, with the objective of encouraging greater gaming activities.

Analyzes various sources of data from credit bureaus, central credit, telephone or personal contact, and gaming history, in order to grant and collect credit with minimum risk for default, while maximizing the potential for customers to engage in gaming activities.

Secures payment from customers with delinquent credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations.

Coordinates with legal counsel, law enforcement, and credit/collection agencies in order to optimize collection through these agencies; represents Pinnacle Entertainment, Inc. in all collections litigation.

Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.
Job Requirements:

Ability to effectively communicate with customers, outside contacts, and all levels of employees.

Ability to review and comprehend all necessary documentation.

Ability to observe and direct actions of subordinates.

Ability to use computer, keyboard, and similar equipment.


Knowledge of collections and credit operations.

Knowledge of gaming control regulations and the legal aspects of credit rating systems and laws.

Understanding of legal, banking and accounting issues important.

Proven financial and budgeting control skills.

Strong communication skills.

These skills and abilities are typically acquired through a Bachelor's Degree in Business, Accounting, or closely related field, and a minimum of five years' experience in cashier/credit/collections operations or overall gaming operations with three years' in a managerial capacity.

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