Front Desk Clerk

Company Name:
Pinnacle Entertainment
Job Title: Front Desk Clerk
City: Harvey
State: LA
Work Schedule:
Job Type: Full Time
Average Hours per Week:
Category: Hotel and Hospitality
Job Description:
POSITION SUMMARY The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel. JOB DUTIES AND RESPONSIBILITIES (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
2. Assigns guest accommodations in accordance with current procedures.
3. Handles assigned bank properly and performs account postings.
4. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
5. Accepts same day and advance reservations as required.
6. Processes guest accounts upon checkout in an efficient and accurate manner.
7. Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
8. Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.'s services and entertainment opportunities.
Job Requirements:
Ability to use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers and printers.
Ability to communicate effectively at all times with Pinnacle Entertainment, Inc.'s customers, as well as all levels of employees.
Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
Ability to effectively use a computer to access, understand and input customer information.
This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
EQUIPMENT AND MACHINES USED AS/400 hotel computer system, adding machine, credit card machine.
JOB QUALIFICATIONS Effective communication skills. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.

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