Front Office Supervisor

Company Name:
Pinnacle Entertainment
Job Title: Front Office Supervisor
City: Harvey
State: LA
Work Schedule:
Job Type: Full Time
Average Hours per Week:
Category: Hotel
Job Description:
The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for coordinating and supervising the activities of the Hotel Front Office, Limousine and Shuttle Bus Drivers, Valet, and Bell Desk personnel to ensure quality guest service and adherence to safety standards. GENERAL ACCOUNTABILITIES (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
1.Creates an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
2. Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
3.Supervises and directs guest check in and check out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Pinnacle Entertainment, Inc.'s standards.
4.Ensures the needs of guests are being met and are consistent with the standards established by Pinnacle Entertainment, Inc.'s management. Attends to guests' complaints and requests as necessary and remains focused on quality guest services.
5.Maintains accurate transportation vehicle schedule to ensure all trips have vehicles assigned to provide superior guest service.
6.Oversees the daily activities of the Valet department to ensure the safe, smooth flow of traffic to and from the garage and support the meeting of quality customer service standards.
7.Oversees the daily activities of the Bell Desk to ensure proper handling and flow of luggage, as well as safety of packages and personal belongings left with the hotel.
with PBX, Reservations, and Housekeeping to ensure guest satisfaction.
9.Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
10.Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS Ability to communicate effectively with customers, outside contacts and all levels of employees. Ability to review written reports and observe job performance of subordinates. Ability to drive all company vehicles. Ability to use a typewriter, 10-key, etc. Ability to use a telephone. Ability to move effectively and efficiently around work area. May be required to work outdoors, in all weather conditions. Proper clothing is provided. This position is, at times, subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
Job Requirements:
Supervisory experience helpful.
Demonstrated knowledge of front desk operations.
Knowledge of shuttle and transportation programs in a hotel/casino environment.
Prior experience in valet and bell operations.
Class B driver's license or commercial driver's license required.
This knowledge and these abilities are typically acquired through the completion of a high school education or the equivalent and at least one year of front office experience and two years' experience in transportation, valet services or related areas in a hotel/casino industry or related experience. One year of supervisory experience is preferred.

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